Data Analyst

  • Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc….
    • Documenting this information appropriately
    • Load this data against the related CIs in ServiceNow
    • Clean-up and Refinement of different views for a CI in ServiceNow
    • Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
    • Defines and documents the processes and procedures for creating and maintaining CIs and CI data
    • Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
    • Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications
    • Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date
    • Evaluates requests for new CI classes, CI attributes, and CI relationship types
    • Ensures the CI data is managed using the approved processes
    • Manages the design, development, and implementation of process and / or CMDB enhancements
    • Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.:  Incident, Problem, Change, and Asset Mgt.)
    • Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
    • Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
    • Experience working with CI Data Owners to define, document, and implement CI Data audits
    • Demonstrated ability to prioritize and manage competing demands and tasks

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